Modernize Your Customer Experience with Cloud Contact Centers
Deliver smarter, faster, and more personalized customer service with Amazon Connect, Genesys, and industry-leading contact center platforms.
Contact Center
What is a Cloud Contact Center?
A cloud contact center is a centralized platform hosted in the cloud that manages customer interactions across voice, chat, email, and more. It offers scalability, flexibility, and AI-powered automation—ideal for modern customer support teams.
- Operate from anywhere with remote agent support
- Integrate AI for chatbots, voicebots, and self-service
- Omnichannel support (Voice, Chat, Email, Social)
- Real-time analytics and reporting
- Pay-as-you-go pricing and reduced infrastructure cost
Contact Center
Our Contact Center Services
CXion delivers modern, cloud-based contact center solutions that transform customer engagement. We help businesses migrate from legacy systems to scalable, AI-powered platforms that support voice, chat, email, and more.
AI & Automation Add-ons
- Voice & Chat bots with Amazon Lex / Dialogflow
- Agent Assist with LLMs (e.g., real-time suggestions)
- Sentiment analysis and transcription using AWS Transcribe or Google Speech AI
- Knowledge base bots (RAG with LLMs)
Genesys Cloud CX Services
- IVR & routing configuration
- Workforce engagement & WFM
- Genesys bot integrations
- Custom dashboards and analytics
- Integration with Microsoft Teams, Salesforce, and others
Other Platforms Supported
- Twilio Flex
- NICE CXone
- Five9
- Cisco Webex Contact Center
- Custom-built contact centers using AWS, Azure, or Google Cloud
Amazon Connect Solutions
- Setup and configuration
- Lambda integrations and Amazon Lex bots
- Contact flows, queues, routing profiles
- CCP (Contact Control Panel) customizations
- Real-time and historical reporting
- Connect with Salesforce (SCV), Zendesk, or custom CRMs
Strategy & Consulting
- Current system assessment and roadmap creation
- Cloud vs. hybrid vs. on-prem guidance
Our Working Industries
Industries We Serve
Healthcare
HIPAA-compliant patient engagement
Finance
Secure, compliant customer service workflows
Retail & E-commerce
Personalized customer support and order handling
Telecom
Scalable voice and chat support for millions
Travel & Hospitality
Real-time booking and support bots
Insurance
Claims automation and proactive customer communication
Case Study
Success Stories
Amazon Connect Implementation
Migrated 200+ agents from on-prem to Amazon Connect. Added Lex bot for appointment scheduling, reducing agent load by 40%.
Genesys Cloud CX for Financial Services
Deployed Genesys with custom dashboards and real-time compliance alerts. Improved first-contact resolution by 25%
Contact Center AI Assistant
Integrated OpenAI-powered agent assist tool for telecom client, cutting down average handling time (AHT) by 30%.
Transform Your Contact Center Experience
Whether you’re modernizing legacy systems or building a new cloud contact center, we have the tools and expertise to get it done.
FAQ
Frequently Asked Questions
Explore our frequently asked questions to learn more about CXion’s services, solutions, and how we support your digital transformation.
What’s the difference between Amazon Connect and Genesys Cloud CX?
Amazon Connect is serverless, flexible, and cost-effective for AWS-based environments. Genesys Cloud CX offers more advanced omnichannel capabilities and built-in workforce engagement tools.
Can you migrate us from on-premise to cloud?
Yes, we offer full lifecycle migration including discovery, design, testing, training, and post-migration support.
Can you customize the Contact Control Panel (CCP)?
Yes, we build custom CCPs, embed them in your apps, and integrate call flows with backend APIs.
Do you support AI bot development?
Absolutely—we build voice and chat bots using Amazon Lex, Dialogflow, OpenAI, and others, customized to your workflows.
